3D Crystal Creations Disappointing Customer Experience

NOT Recommended to use the service of 3D Crystal Creations due to the following.

Jeff from the company provided a price and his banking details for award trophies he stated his company could make, however we had to follow up with him all the time for previous work images on colors his company provides, of which we never received. He then stated he has many color finishes on wood but only mention Mahogany (Which appear more in line with Jet Black ) and Rose Gold (which appear more like brown), he then insisted on providing us as clients with Rose gold when we had asked for a different color in the beginning and his list of his color finishes to select from rather. He failed to send this. Monday 8th July 2019 16:35pm He then messaged asking for proof of deposit which we then sent along with an image rather then of what we would like and for him to advise if this is in his list of colors since he failed to send us his colors. Few minutes later, after the POP was sent to him he then calls with a loud abrubt tone while I was at the office - I had to inform him three times that Jeff I am at work, I will call you when I leave to discuss further > he stated he does not care (yelling) stating he is cancelling to do the work since who are we to dictate to him what color we want for the finish on the items we were purchasing and in no way can we advise him what color the finish should be. I then proceeded to explain calmly to him as I was around my colleagues that we were merely indicating a color as he had failed to send his color list to us to choose from, he proceeded in saying we cannot tell him and he was going to do it in rose gold (bare in mind Which we did not want) and because we are supposedly difficult & "full of ****" he is now cancelling, knows where we stay and put the phone down. Leaving us in a dilemma last minute to find another service provider. We then accepted the cancellation of the work from his end, sent our bank details a few minutes Monday 8th July 2019 at 17:50 for him to pay the deposit back once it reflects in his account after two days. Now today Wednesday 10th July 2019, I called requesting once he makes the payment to send the proof of payment notice, he has not sent yet he states we must just wait for our money till we get it and Wendy will be sending me a stinking email and proceed to put the phone down. I don't understand why he could not send the POP as we did to himself. I would like the POP JEFF of the reversal as we were kind enough to tolerate you during this trying experience, we had hoped you had a small ounce of professionalism to just send us the POP back to part ways.

In the interim luckily we managed to find a Professional Carpentry service provider who is completing the work requested in the colors the client would want to have ,with a wide range to select from. So greatful we would still have he items in time

Have liaised with another client who had a similar experience only this time it was for their wedding and would also not recommend this company going forward. I would not recommend this service provider at all to anyone and wish I had known this is how they treat people before I had made the deposit.