WORST POSSIBLE SERVICE

On or about the 1st of July 2015 I booked for an annual service at Ford then phoned 360 plus to find out their procedure they informed me that i can simply take in the car for service and the dealership will call them for authorisation. On 3 July 2015, a few hours after dropping off the car, a service advisor phoned to inform me that they have not received authorisation from 360 plus, because I do not have a service plan with them, the service advisor had even emailed 360 plus a picture of the license disk and 2 hours later they have not heard anything from them. I phoned 360 plus, I spoke with Norma who informed me that since the license disk authorisation should be given. At around 14:40 I received a call from ford telling me that they have not received authorisation and it was too late to carry out any service so i should go pick up my car, i can bring it back on Monday 06/07/15. I phoned 360 plus and spoke to Samekeliswe who then told me that she noticed that Norma was dealing with the issue and has escalated it, then we got cut off. I phoned back and spoke with Norma promised to send me the documentation. Monday its the same thing, i have to go fetch my unserviced car AGAIN