Sold a product that I could not use

On the 05.11.2015, I had purchased a maintenance plan from 360 plus. The plan covered me for 4yrs/60000km however the consultant failed to advise that the maintenance plan only covers vehicles the are less than 5 years old. I instructed that the plan be in effect once my current motor plan expires in Jan 2017 in which at that time my car would be exactly 5 years old (2012 model).<br> I had been contacted by an experienced consultant who advised me to cancel this plan and she would apply for an extension on my current motor plan. I have made numerous requests to cancel the incorrect plan but consultants at 360 always told me that the plan need time to load on the system. I have a busy work schedule and had no time in chasing these guys. Now my account has been debited for the plan I didn't want and I have requested for a refund only to be told that cancellation fees apply. 360 plus has disclaimers stating all call are recorded. I want all my calls to be reviewed because I will not accept being charged a fee for an inefficient services