SEVEN DAYS TO GET HALF AN AUTHORISATION!

I have the Unlimited Maintenance Plan through 360Plus for my 2013 VW i.e. their PREMIUM plan.On 10 Feb I logged a claim with 360 for my car to be towed resulting from what appeared to be a major water leakage.Trouble already loomed when consultant couldnt \find\" my details on the system.I was towed to the nearest VW,who diagnosed the problem & by 11 Feb were ready to carry out the job with replacement parts.By 12 Feb 360 had not communicated with me or VW to authorise the work.My fiance & I phoned 360 over 20 times on 12 Feb to get an update.Each new person we spoke to was more confused than the last!Eventually,Zinhle (team leader) in customer care advised that their assessor's view is that the radiator must be REPAIRED by Silverton Radiators,who is not even part of their registered suppliers.The assessor based view on a picture & has not even physically assessed the car.Zinhle gave an undertaking that my car would be done by 18 Feb. Today is 17 Feb, 8 days without my car, 100's of calls to 360 & still no authorisation for the work to proceed.Donovan (Authorisations) failed to give proper authorisation to VW.Spoke to Christelle (Manager) who has also been unable to resolve my claim"