service not being paid

This is the second day that car is a the dealership. With no authorisation from liquid capital. Completely unprofessional, and not efficient. Today is the 25/02/2015, I have called this company on the 23/02, waited 36 minutes for someone to take my call.When they did, I asked what the process is for taking my car in for service. They said to send it to the dealership, they will phn them for authorisation. My car was booked for service on the 24/02, today is the 25/02 and I'm still waiting as well as the dealership. Wish I had read these complaints before taking in the service plan from liquid capital. So far it's been a very expensive undertaking considering the three days that iv beencalling and I've been on hold for more 50 minutes. I'm astounded at the unprofessional way this company deals.And I have to pay cash for my service because I desperately need my car back.