POOR SERVICE AND THEY TELL LIES

This is my first time dealing with a motor plan therefore I called 360PLUS customer care department to enquire about where to take my car and what was the procedure. I spoke to a consultant who told me to take car into a BMW dealership for the service and then the dealership would contact 360Plus for authorization of payment. I booked my car in to BMW and awhile later the consultant from BMW called and said the quote for the major service was R6498.95, but that 360PLUS was only willing to pay R1100.06 of the service cost. I phoned 360PLUS customer care directly after the call with the BMW consultant. The first lady I spoke to said that her system was down so she couldn't help. She offered to call me back but I explained it was urgent and she transferred me to another consultant. The consultant said that she had could see the authorization on the system but couldn't tell me why . It took several calls over the entire day to figure out that the 360PLUS had incorrectly informed me to got to BMW (should have been Midas) but now I was liable to pay difference. For my troubles I got the amount increased to R1200 and extra \free"service!!! THANKS!! """