Poor Service

Last month my debit order with 360 Plus went off on the 11th of the month (usually goes off on 1st). Again went off on the 11th this month. I called them and spoke to Sheila who said that she doesn't know why the debit order date was changed & that my account was in arrears. Which is impossible as the debit order has gone off every month. She said she would look into it and call me back. 2 days later after not hearing from her I called her. She told me the same story. She said she would speak to the Finance Dept and get back to me. She did not. I called her again, she told me that the Finance Dept had to do something on my account, I told her I wanted to talk the person in finance and she would not put me through & could/would not tell me what they had to do on my account. She again said she would call me back. On the Monday i still had not heard from her. I spoke to someone else who put me through to finance where I spoke to someone who finally assisted me. On the 16th another premium was deducted from my account. I called back was told my account was in advanced & i would not be debited in Dec, I told him I was now debited twice in one month. This matter is still being resolved.