Pathetic service

Pathetic business, with pathetic service. Will never recommend them to anybody. I service my vehicle within the required kilometers. I am due a 45k service. Vehicle is on 44k currently in Feb 2020. Booked vehicle in for service only for dealership to advise me that 360 plus will not be paying as according to them the vehicle should have been serviced in July 2019 already which I had no idea about. They debited my account until November 2019 and now refuse to pay for service even though my vehicle is within the 45000 kms. Been paying premium for 2years since my last service and now they refuse to pay for my last service after which the plan will be done. Utter b.s