PATHETIC SERVICE

<p> I have an on-going query with Liquid Capital/360 plus, since November 28th 2016.</p> <p> I had a service plan for two years, which lapsed, then later i renewed it. I agreed to a certain monthly installment, and according to them all was in order. I noticed that a debit order went off, but was not sure what that related to, as their name changed from Liquid capital to 360 Plus. By the time i realised it was them, they have debited over R1 300.00 more than what they had agreed to. I contacted them on the 28th of november and advised them about the issue, they said they will listen to their voice recordings and get back to me. They did not get back to me, i called two days later, they saidthey have listened to it, and agreed that it was their fault, and that they have debited my account incorrectly, they will fix it. When i wanted to arrange my vehicle to be serviced, they said i cant, because they according to them, the details of my vehicle was incorrect. My question to them was, if you renewed my contract, how could you get the details wrong. I called almost everyday, and spent hours over the phone, including the customer care supervisor, Julia. I have spoken to several different agents, but to date, they are still debiting the incorrect amount, and smsing me to say i am in arrears. I have sent the details of my car, to show them what type of car i have, and even so, they still debiting my account. By now, i have spent over R1 000.00 on bank charges because i did not have funds in my account when they did. i have emailed them on 6 times, called them probably over 20 times... and to date, this has not been sorted. </p> <p>I have had to call for updates, and even so, to date, no one has called me back at all. My vehicle is not insured because that bounced when you people debited the incorrect amount. I work on a budget.</p> <p> </p> <p> </p>