Horrific! UNHAPPY MOTORING

On 21 Apr at 12:57, I made a call to enquire about the status of my service plan T****2998.<br> SAM confirmed that my account was up to date and I could continue to take my Vehicle for 105 000 KM service. My details weren't even updated as requested on the call!<br> <br> 22nd April I take my car in to a dealership for service in the morning. I get a call at 14:30 from the dealer and to my surprise I'm informed 360 isn't approving because my account is pending to be closed.<br> <br> At 14:47 I call 360 and Speak to Noma for 15mins: She informs that I have 2 plans under my name and only 1, was meant to be sent for cancellation, she is getting in touch with an admin to sort it all out and she will call me back immediately once sorted.<br> On the call she alludes that there is R240 outstanding and we will continue to the conversation when she calls back. I then inform her that the dealer is closing at 17:00.. therefore we must act urgently. No call back happened!Again at 16:03 I get on the phone and explain that I haven't received a call back and the dealer is closing soon- can I get assistance promptly. I get Informed I'm R240 in arrears. I ask a question WHY wasn't I told this yesterday when I spoke