False Information given

<p>I was given the wrong information by one your agents (enquiries department), I have the maintenance plan that is expiring in 2017, however I finished all my service plans this year, but I am continuing with the premium payments until next year, I called the customer care department on Friday (24/062016) to find out if its possible to take my car to the dealership to get my light fixed, the lady I spoke to told me that I can still do that, so I booked my car in with the dealership and when they phoned 360+ for the authorisation they were were told that its expired, I also called 360 to confirm and was told the same story.</p> <p>this brought so much INCONVINIENCE to VW and myself, as I have occupied the space that should have been given to someone else, i also had to make arrangements at work and also arrange for transport from work to the dealership for nothing.</p> <p>please ensure that all your staff get proper training before they speak false inconveniencing information to clients.</p> <p> </p>