Do not waste your money on 360 plus

We join a service plan to have convenience. I used to take my vehicle to NMI DSM in Pietermaritzburg for its yearly service. Each and every time we went, it would take half the day just for NMI to get clearance from them, and thus we ended up sitting in a waiting room for 10-12 hours. I bared with them because at least it was getting done... Come 2018, NMI has closed in PMB with no notice to their clients on database and the only alternative I am given is NMI umhlanga rocks. Fine, I drive down at 5am just to get there by 7 and be in front of the queue. Same story, wait until 5pm in a waiting room at NMI two hours away from home. I didn't complain, we just carry on with it. Come 2019, NMI now doesn't accept my vehicle. I have phoned 360plus and finished my airtime several times since. I asked the agent for alternatives, I clearly stated to make sure the suggested places accept my vehicle. None of the places could accept my vehicle. I phoned 360 plus and spoke to a gentleman who also tried to look, but couldn't find anything other than all the way in amanzimtoti. I stated I would like a refund of my 12 months premiums since the previous service, as they could not honour their end of the contract. He stated there are no refunds, as I had used two services on the current policy. A lot more airtime later, and with no one accepting my vehicle, I phoned 360 plus again. The lady on the phone was looking for a place. She stated that KIA umhlanga should be able to accept my vehicle, and that she would call back after 10am to confirm as the service manager was not in. This was on Monday, and I have not even had attempted contact , emails or anything. They have no database or red flag system to alert of a clients vehicle being unable to receive servicing, they will continue to just take debit orders anyway The agents no nothing of customer service, they are happy for the client to sit on the line for ages listening to a recording of how important the call is to them If you ask to be transferred to a superior who can help, you will wait on a ringing line until you run out of airtime Here I am now, no closer to any answers, no refund, no replies, no concern on their end. They do not care if you get ****ed over