BAD ADMINISTRATION

On Tuesday the 10.11.2015 i took my car in for a sevice in ceturion, after the sevice was done the dealer phoned 360plus for the bill. And the response was that i dont have a policy with them, After i took out my contract and gave them a Policy number thats when they appologised and said they will help me. so when i fetched my car on 13.11.15. the dealer called them again and they could not pay for my sevice werelse the are deducting money from my account. i had to pay from my pocket.