Appalling customer service.

the service i am receiving at 360plus liquid, its appaling, to say the list. From the time the dealer submitted my claim. i had to pay for the service of my vehicle as i was going on holiday, To get them to refund me is a nightmare. The confidence i had with this company is gone. The customer service consultant, Nokukhanya does not keep to her promise of getting back to me. I left a message for her manager Thulile to call me back, still no call, and she is a manager?? I am told the person that need to load my invoice is on leave and there is no one to attend to my claim, really guys, in 2018 there is no plan for when staff goes on leave?? The business and the client has to wait for the person to comeback from leave?? i am very dissapointed, and regret the day i called 360plus for maintance plan.