Terrible, Horrible service by **********

⚠️ HORRIBLE , ******* and TERRIBLE SERVICE. DO NOT USE THEM!!!!

We were 6 adults (3 couples) scheduled to travel to ****et on the 16 March 2018. The company demanded we pay the deposit in October 2018 to secure space. I paid immediately (10 October 2018) and sent proof of payment. I was then told the balance was due the very same month wich I paid (31 October 2018). I then followed up with them on the 17 January 2019 regarding the Itenary and flight updates. I was told all was well and I did not need to worry. I did the same on the 28 January 2019 and14 February 2019 (follow ups) .On the 15 February 2019, we received an email with flight details which was a huge relief, NOT realizing the HORROR was about to begin. I then tried checking in with Etihad Airline, but I was told they could not pick us up as there was no e-ticket number issued. I contacted Somayya again on the 5 March 2019 and I was told the flight will only pick up closer to the time ( lies). On the 11 March 2019 there was still no flight details/Iternary and we were due to travel on the 16 March 2019. On the 13 March 2019 we received flight confirmations, flying with Emirates and not Etihad anymore. There was still no e-ticket number issued. On the 15 March we stayed up till 2am in the morning waiting for flight confirmations and at 3:05am we received an email and we were booked to fly with Qatar Airways(third airline). We decided to drive to the airport on the 16 March 2019 and BOOOOOOM!!! Flights were booked but not paid for,that’s why there was no e-ticket number issued. They kept promising to fix the mess, empty promises after the other until we decided to pay for our own flights as we had already planned to go on Holiday.As at the 22 March 2019 , they still have not refunded our money. Please DO NOT USE them, they are ******!!!!!