Terrible Customer Service Experience

I had a bad experience with this company regarding one of my funeral policies. I have a policy with Doves funeral home and recently the company has been taken over by 3SixtyLife.

I had now been paying for one of my funeral covers directly via EFT and was informed late last month from Doves that my policy has lapsed due to non-payment. Upon calling 3sixty agents that say that payment is there however not been allocated. The agent also informed me that payment was received late which is not possible.

I now cannot reinstate the funeral policies and also they are giving me a difficult time in processing a refund on my unallocated EFT payments that were made.