Claims

My name is Bonita Abrahams I had a bad experience with 360 life/Doves funeral services,my brother passed away on the 28september2023 ,our claim was approved on the 6October2023 today is the 11October 2023 we still waiting on our claim to be paid out ,I've phoned the headoffice only to hear they not sure when the money will be paid out ,on Friday they said 48hours and it's past the 48 hours already I ask the lady with the name Tiffany if I can speak to the manager all she said her manager is not available and I need to wait until her manager is back that will be Thursday and I'm having a funeral on Friday which is totally unacceptable the service is really poor we as family already going through a difficult time because we lost a loved one now we must fight to get our money to be paid out ,I'm highly impressed with the 2 ladies at the Bellville branch Marizaan and Alison for they assistance much appreciated