1 reviews | Active since Oct 2018
False Advertising from 31 Millwood drive zimbali
This house is a nightmare, the advertising is false, it says it has 5 bedrooms, there are only 4 bedrooms and a helper's room in the garage. Some of the cooking utelsils were not in good condition and they try to charge us for linen that they claim was unwashable and when we asked for proof they get upset. We had booked and payed for 3 nights but our card was activated for for only 2 nights when we called the booking assistance she refused to help, we were stuck outside for 3 hours (12:30 - 03:30) and no one seemed to care. Not the best section of Zimbali that is.
Multiple Reviews from same group who do not want to take responsibility for the excessive damages they caused. Crashed a golf cart into a wall and refuse to pay for damages. Stained multiple items of linen and do not want to pay for any damages. Now resorting to online bullying.
The estate is responsible for guest access and made an error with guests dates. The estate administration is separate from home owner. Separate from Agency. This was explained to the guests. This was an error that the estate would have been able to rectify immediately had they checked the Booking information sent through from the agency.
Guests are upset that calls to agent were unanswered at 2AM in the morning. Most people are asleep or unreachable at this time...
Will use any method to deflect from responsibility for their damages.
Multiple Reviews from same group who do not want to take responsibility for the excessive damages they caused. Crashed a golf cart into a wall and refuse to pay for damages. Stained multiple items of linen and do not want to pay for any damages. Now resorting to online bullying.
The estate is responsible for guest access and made an error with guests dates. The estate administration is separate from home owner. Separate from Agency. This was explained to the guests. This was an error that the estate would have been able to rectify immediately had they checked the Booking information sent through from the agency.
Guests are upset that calls to agent were unanswered at 2AM in the morning. Most people are asleep or unreachable at this time...
Will use any method to deflect from responsibility for their damages.