1 reviews | Active since Mar 2016
31 Milkwood ***** Guests Refundable Deposits
It seems the Refundable Deposit is used to Rip Customers off and take money from them.
We had booked 2 Units in Zimbali and stayed there in September of 2018. When we checked out and were waiting for the refundable deposit of R5200.00 we were told that we would only R1130.00 as there were damages to the value of R4070.00. These were thet damages we had apparently done. 1 x braai tongs: R180 1 x white Dinner plate: R100 (Have to get the pack- not sold individually) 4 bath towels: R400 4 hand towels: R200 4 pillowcase: R240 2 bed sheets: R400 2 duvet cover: R800 Stains could not be removed despite two washes. Damaged wall: R1500 Extra cleaning: R250 = R4070 I have never in my life heard such ridiculousness.
After a lot of arguments, this was the final outcome was that the damages were reduced as follows: 31 Milkwood: 1 x braai tongs: R69 1 x white Dinner plate: R100 (Have to get the pack- not sold individually) 1 bath towel: R100 1 pillowcase R60 1 duvet cover R400 Stains could not be removed despite two washes. (I don't know how they managed to remove from others but not from others) Damaged wall: R1500 From owner: “We need get someone to come in and paint the whole wall-2 coats corner to corner. For the repair itself they need to patch the wall, fill in concrete, let it dry, come back another day, sand it and put plaster primer and let that dry and then put 2 coats of normal paint.” Extra cleaning: R250 We have to charge for the additional cleaning if we are to dismiss some of the linen charges. = R2479.00
These people are *******.
Guests Damage Property and Refuse to pay for it
These guests booked 2 homes and during their stay caused some major damage, including crashing the golf cart belonging to the one home into the wall of the other home.
These individuals admit to crashing the golf cart but refuse to pay for the damages to the wall.
Guests are made aware that any damages they cause will be retained from their Refundable Breakage Deposit to cover these costs, yet they fight to pay for damages and post on Hello Peter.
Linen was heavily stained with makeup and after multiple washes the domestics could still not get these stains out. The domestics worked extra to try and salvage the linen. Owner needs to replace the damaged linen. Domestics need to be paid for extra work.
In our capacity a site visit was conducted to see what we could reduce for the client, a massive reduction of the original quote was arranged only for the client to still refuse to pay for the unsalvageable items. Even though items were still unsalvageable. An attempt to accommodate guests.
Bottom line: If you cause damage to others property the right thing to do is to pay for it.
It is also apparent that trying to get stains out to not have to charge for replacements and then negotiating a lower charge for the client is a reasonable response.
Refusing to pay for the damages one causes to someone's property appears unreasonable.
Guests Damage Property and Refuse to pay for it
These guests booked 2 homes and during their stay caused some major damage, including crashing the golf cart belonging to the one home into the wall of the other home.
These individuals admit to crashing the golf cart but refuse to pay for the damages to the wall.
Guests are made aware that any damages they cause will be retained from their Refundable Breakage Deposit to cover these costs, yet they fight to pay for damages and post on Hello Peter.
Linen was heavily stained with makeup and after multiple washes the domestics could still not get these stains out. The domestics worked extra to try and salvage the linen. Owner needs to replace the damaged linen. Domestics need to be paid for extra work.
In our capacity a site visit was conducted to see what we could reduce for the client, a massive reduction of the original quote was arranged only for the client to still refuse to pay for the unsalvageable items. Even though items were still unsalvageable. An attempt to accommodate guests.
Bottom line: If you cause damage to others property the right thing to do is to pay for it.
It is also apparent that trying to get stains out to not have to charge for replacements and then negotiating a lower charge for the client is a reasonable response.
Refusing to pay for the damages one causes to someone's property appears unreasonable.