The customer is ALWAYS right.

I would like to lodge a complaint. Yesterday 2019/07/31. I went to the courier guys and asked for them to courier a gift to Centurion, as it was a special occasion for my sweetheart. Latest would be today as agreed upon yesterday. I received an email confirming that I can trace my parcel and indeed I acknowledged getting that email. I was given a paper to fill in the details of the receiver and indeed I did so. The parcel was placed into a plastic bag and I emphasized that the gift should be sent to Centurion. Today being the special day 2019/07/31 I woke up in the morning excited to be sending my lady her gift to my surprise the gift ended up in Cape Town I don’t know how. I, then decided to call the company 3@1 Cresta round about 12:52 PM and I was told someone would came back to me as they are addressing the issue. The time moved to 14:40 PM and I had to call again to ask as to what’s happening with my gift and only now I was told that my gift was posted by mistake to Cape Town. The lady I spoke to over the phone was rude and didn’t seem to understand my frustration. I am sooo disappointed and I will NEVER courier with the company anymore. According to The Consumer Protection Act, No. 68 of 2008, I have a Right to Fair Value, Good Quality and Safety. This gift serves no purpose anymore because it will be delivered on an expired date.