********** ACTIVITIES

<p>I would like to lodge a formal complaint about an incident of theft and ***** that happened at the store on the 17th of November 2016.</p> <p>As a regular customer to this store, on the 14th of November 2016 I went to the store as I would usually do when I want to print some documents for my business as sometimes my printer would give me problems. All my documents were saved on my USB stick that I have been owning for the last 3 years. As I arrived at the store I was assisted by one of the longest employed staff member, Black male whose name is Michael (if my memory serves me correct) I stand to be corrected but I can positively identify him. He printed the documents for me, as he continued with that he kept on using the PC to add the figures for pricing as I was busy counting the papers and arranging them in order. While this employee was still busy with me his colleague came and started fiddling with the pc that Michael was busy with, and turned it towards the other direction that was facing him, at that time Michael told his colleague that he was still busy on the pc. That was a time I lost sight of my USB stick and made me to forget to ask to be given it back to me. As I arrived at home I realized that I left my USB stick there at the shop, I called the shop and the line was busy. I told myself that I would go the following day to collect it and I did not worry too much because I know that they know me as one of the regular customers and thinking that they would keep it safe. I was unable to go back on Tuesday the following day instead I called them on Thursday morning and a female answered the call and checked it for me and confirmed that my USB drive was not amongst the flash drive collection which is kept in a box usually left by customers. She asked if I remember who assisted me and I said YES and I described the person who assisted me. She told me that the guy starts at 10 am maybe he has kept it aside for me I should call after 10.I told her that I would come in person and I did go to the shop. As I arrived at the shop the short White male came to assist me and I told him that I was there to collect my USB drive. He checked in the box where I noticed several USB drives and my one was not part of them. I told him it’s not there. He told me that then he cannot help me any further as there was nothing he could do and in that it’s a customer’s responsibility to ensure that we look after our USB drives when we are there to use the shop’s services. I said to him it is both the customers and the business itself to ensure that we get our USB drives back before we leave the shop as the USB drive is in the shop’s possession over the counter when they do the printing for the customers. I insisted to speak to the person who helped me when I came to print who at the time was at the back office with a few staff members including the Manager who happened to be the Shop Owner, her name is Karen. The employee(Michael) came to me and I asked for my USB drive back. He insisted that he gave it back to me. I told him that he was lying he did not give it back to me. At that point I was very irritated and upset and I told him that I was going nowhere until I was given my USB drive back. I started shouting on top of my voice so that every customer at the store become aware of what was happening. At that time both employees went back to the back office and in a few minutes the short White male who I spoke to earlier on and who said there was nothing they could do to assist me resurfaced with my flash drive in his hand. I asked him why they kept my USB drive and **** that they did not have it, HE TOLD ME THAT THE MANAGER, KAREN HAD IT WITH HER.As shocked and angry as I was I continued shouting and Karen did not even bother to come to the front to apologize and she could hear all the commotion from where she was sitting at the back office. I left the shop went back to the office. I called the store and asked to speak to the owner who is Karen, during our conversation I asked her three times as to why she kept my flash drive with her she did not give me an answer all what she kept saying is that she was going to discipline the employee in question. I asked her how can you discipline an employee while my USB was kept by you she did not answer. She apologized and we left it there. Later, I decided to use my flash drive to save some information, to my shock ALL MY DOCUMENTS THAT I KEPT ON THE DRIVE FOR THE LAST 3 YEARS ARE GONE.ALL MY TEMPLATES, TRAINING MANUALS, YOU NAME IT GONE.THE MONEY I SPENT TO GET MY OFFICE PAPERWORK UP AND RUNNING GONE.</p>