Extremely Poor Service

We would like to express our utmost disappointment in the poor service received from both Dawn Wing as well as 3@1 in Kye West shopping center.

On the 18th of December 2022 we booked a parcel under the impression that it would be sent with DHL as everything in the shop is connected to DHL & has DHL branding and packaging everywhere. Not once were we told anything about Dawn Wing being involved or Dawn Wing delivering the package. We paid for a 48 hour delivery service. We were told that the package will arrive at its destination on the 21st of December 2022. By the 23rd we learned that the parcel has not even left the depot in JHB. We followed up regularly with Dawn Wing's customer service and were told they will let us know as to what's going on and the whereabouts of the parcel. Up to today we have not received any feedback/phonecall. This includes management and staff at 3@1 Key West.

We paid for a service that was not provided and expect a full refund as well as a detailed explanation as this poor service delivery caused major inconvenience & additional costs.