Arrogant staff = Big losses for your company

Yesterday i visited the store after dealing with Micaela via email during the week. But flip what an awful experience, the man who helped me (Michael) was so unfriendly and so unhelpful. He didn't even greet when i approached in and when he finally did help me, he was clueless to make matters worse he took a call which took another 15 minutes out of my time, which all i had to do was pay for a service i had already arranged in the week. I paid for my item, and that was it. He didn't say anything else to me., no follow up or confirmation of when i can collect my item, which causes me now to send emails again!!! when i asked him for the store managers details he said "nope" that was his only response. It's disgusting that you even have staff like this assisting your customers. he didnt even show any kind of remorse to his arrogance.