shocking disrespectful treatment and incompetance

I was in store on the 2021.11.02 and told no parcels were delivered at all.

I called this morning 2021.11.04 at 11:53am to confirm a parcel was there. I was told no parcel was there for me. I was asked for a waybill and gave it and was told the courier was not one that they use, I must scan the barcode to track it. I tracked online - courier delivered the parcel on 2021.11.02.

Escalated this to manager Aaron (as on 2nd I came in with a friend to do their prints Mongi assisting didn't respond when asked 3x if there sell folders for the pages printed in colour) Aaron stated the parcel is actually now in store and he only received it himself today. I complained about service previous and current to which he spoke over me and said there was no poor service. I apparently don't know what I am talking about. I was getting heated by being interrupted and told him to stop interrupting me its disrespectful. He told me to come and collect my parcel and I quote, "Then that is it". At which point he put the phone done. Let us hope I actually have a parcel to now collect.