Excellent service with a smile

Thank you for excellent service with a smile. As I don't have a postal address, I used 3@1 Hillcrest as my postal address, after they gave me the info to receive a parcel sent from New Zealand. It took 3 months for the parcel to arrive and almost on a weekly basis I contacted them to find out if it had arrived yet. The first time I phoned in and they took my details, as the sender had not put my contact number on the parcel. Two week later I went physically to see it it had arrived yet. When I said who I was, they showed me the piece of paper with my name and details on that they had stuck to their computer, so they knew who to contact should it arrive. And I landed up going in to ask every couple of weeks to ask if it had arrived yet, and they always very professionally, very kindly, told me that unfortunately it had not. The tracker finally one day showed me that it had been delivered and was waiting collection. So I went in again and they told me that it hadn't arrived but they would call me when it did. And then just when I had given up ever receiving it, they called me, and with much excitement told me that the parcel had not arrived, but there was a slip from SA postal service that had been delivered and I could come in and collect the slip and go to the post office to collect it. When I went in, I didn't even have to ask, they produced the slip, beautifully wrapped in an envelope for me with my name on it, and gave it to me with a smile. And while I would have been charged if the parcel had been delivered to them for handling, they didn't charge me anything for handing over the slip to me. I also didn't know where the post office was, and they all spent a good 10 minutes helping know where to go, and all with a smile on their faces. It was refreshing, and wonderfully uplifting to find excellent, kind people, and service with a smile