REFUSES REFUND

My daughter and I had contracts and the debit order was on my bank account.<br> <br> I lost my job and could not pay my contract.<br> <br> My daughter went in to see a consultant and explained that she had to cancel my contract and change the debit order for her contract to her own bank.<br> <br> Instead of taking one contract debit order from her bank, they took 2 for a year.<br> <br> When she asked for a refund of the overpayment, she was told that a consultant can not cancel a contract. Surely the onus was on the consultant to advise her.<br> <br> Despite numerous phone calls and emails, they do not respond and will not give her her refund <br> <br> I have left messages, and the accounts lady will not phone me back.