25 Degrees North Taking people for a ride(Dishonest & Rude)

In May I purchased a vanity table and Mirror from this company . Before I made the payment I called the owner Donna and asked how long it would take , she said that their may be a few delays but assured me that it would take max 3-7 working days. I waited and never received any feedback, the horror started when I attempted to call them and they were no longer picking up and at one point it seemed my number was blocked as it would go directly to voicemail, I tried using my husband’s phone and it would ring but no one picked up.

On the 28th of May I sent them a message on Instagram asking for an update regarding a my order, they rep**** that they will email me an update. I complained about their customer communication which the person apologized for saying they have “ a lot of orders “.

It got to the 2nd of June and I had not received an email or call with an update , I sent a message to the Instagram page saying this and asking what was going on and if they are ******** ppl of their hard earned money , I then received a Vn from Donna saying my order was going out that week and that she was no in her office but she was having issues with her email and that she needs to contact afrihost. I responded that it was strange the the emails worked when it came to taking money but not it suddenly doesn’t work anymore..she then asked for my email address to check if she got anything from me then claimed she saw nothing.

On the 4 th of June I was told that the order was leaving the warehouse on that Friday or Saturday “ depending on the courier “ . By the 9th of June i contacted several them they kept lying and even ignored me .. I started commenting on their page to expose them, I then got a message on Instagram asking me to stop commenting .. then they blocked me.

I called FNB to report ***** , an the texted 25 degrees on WhatsApp, asking for my money back .i stayed that soon they will pay people’s money back Donna asked if I was the lady who was the defaming her business she even had the nerve to tell me that she was no longer going to entertain conversations with me.

I continued to question her , sending screenshots of if other comments I found from unhappy customers an stated I was not the only one.. she then asked if I wanted to talk to her technician, who I did call, he Apologized and claimed he had nothing to hide he said that the owner “Donna” accepted orders in the hopes that the materials would still arrive on time even with the difficulties from lockdown, he said he had just received the material all he had to do was assemble them. He said he would send it on that Saturday This seemed like a reasonable explanation and the man sounded sincere so I gave it more time.

On the 14 th of June, I texted the technician and he did no reply. On the 16th I received a sms from David confirming delivery for that Friday. On tha Friday I got an sms saying it will be dispatched on the 2 nd of July.

They sent me a waybill that was obviously not valid because the courier company did not have anything on the system.

This sets the tone of what has been Happening. Till today I have. It received anything the last clAim is that dispatch or collection will happy by the latest Monday the 20th of July.. They are still refusing to refund me and keep lying.

Please save yourselves , Do Not buy from them