You can do better

To say I’m disappointed with the service I’ve received thus far would be an understatement.. I’ve been a client with 24HR mobility for over 8 years and this is just a let down… from the day I made a claim which was on the 11th of March to date. I’m the one who has to keep phoning to find out what’s happening… I’ve even lost count of how many people I’ve spoken to. Now I just spoke to a lady called Precious trying to find out where my so called new phone is and she’s given me a wrong waybill so even now I don’t know where the phone is… I’m even tired of the phone calls… what frustrates me even more is my account getting debited for a phone I don’t have. Like what am I paying for?? I’m so disappointed that I’m even considering cancelling the insurance on another phone I have. This is not what I signed up for