Worst service ever!!

I have had the worst experience with 24HR mobility with my current claim. Claim was first submitted on 20/02/2018. I have been without a phone for almost a month and all they had to do was repair the earphone jack. Phone was "fixed" according to them, brought phone back on 09/03/2018 with the same problem. It went back again for repairs on 16/03/2018 and I am still waiting on my phone. The delivery was scheduled for 04/04/2018. When I followed up on 04/04/2018, phone did not pass the quality process. No one thought of informing me on any progress on my claim or that the phone will not be delivered as previously communicated. Up until today I am still waiting on my phone. I would like to know why it is taking so long if the phone was supposed to be fixed the first time!!