1 reviews | Active since Sept 2016
Worst service ever
<p>Logged in a claim 3 months ago, been given the run around when I had to get the phone, week in week out I called the insurance on how far they are with the phone, they kept feeding me false promises that the phone will be ready in a few days. 3 months later when I receive the phone, they delivered the wrong colour, called them, an agent by the name Unathi Zenani told me there is nothing they can do about it.... MTN Pinnacle is the worst insurance ever. Im really unhappy with the service they provide </p>
Thank you for bringing this matter to our attention,
We are sorry to hear that you are unhappy with the experience,
The policy does not guarantee color and although the insurer will always try and match the color if advised before hand; they cannot make any guarantees.
The obligation is so replace the client with the same make and model (or if not available , the most similar) to what was on cover before the claim occurred.
The matter was escalated to the underwriters office for review.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing
Thank you for bringing this matter to our attention,
We are sorry to hear that you are unhappy with the experience,
The policy does not guarantee color and although the insurer will always try and match the color if advised before hand; they cannot make any guarantees.
The obligation is so replace the client with the same make and model (or if not available , the most similar) to what was on cover before the claim occurred.
The matter was escalated to the underwriters office for review.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing