AS
Asiphe S

1 reviews | Active since Sept 2015

31 May 2017, 15:03

Worst Insurance Ever

<p>I recently lost my phone, and I did a claim after 4 years of paying and not missing a single payment. 24 hour Mobility told me that my policy was closed and my claim has been declined. This is totally unnacceptable, I spoke to a gentleman from Pinnacle helping me with the claim, and after waiting for 2 weeks with no phone and I call to follow up, they tell me these news. I urge people to be careful as this company is a ****. I dont know how MTN can refer me to such hypocrisy</p>

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply01 Jun 2017, 10:16
Official

Dear Asiphe,

Thank you for bringing this to our attention.

Please be advised that the above complaint has been escalated to management at the underwriters office for review and investigation.

Once the investigation is completed feedback will be provided.

Kind Regards,

Lavona Sylvester

Claims Team Leader – ***