WORST INSURANCE.
<p>Honestly receiving the worst service for the past two weeks from MTN Cresta and Pinnacle Marketing Insurance. One of your consultants filled out an incorrect IMEI number on my claim form and no one Is doing anything to correct his mistake. I have been arguing and emailing back and forth since the day I submitted my claim on the 20/01/2017. I am livid with the service I am getting, after a gun ******* the last thing you want to deal with is a tedious insurance claim assisted by an *********** individual. I need someone to take action, cause the store manager has been trying but is battling just as much as I am. I am definitely moving my contracts to a different network after this incident. Your customer service and assistance is honestly a disgrace to your brand.</p>
Dear Ms Blanche,
As per your previous complaint submitted:
It was established that you had listed the wrong IMEI on your claim form and as the claim form is a legal binding document, this discrepancy first had to be queried with you and resolved before we could advise on the outcome of your claim.
I am sorry if the process or terms of the policy have infuriated you; however the underwriter needs to ensure that you are claiming on an insured device; and they need to uphold the terms and conditions outlined in the policy.
Please be advised that the above complaint will also be submitted for review and feedback will be supp**** upon completion of the review.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Ms Blanche,
As per your previous complaint submitted:
It was established that you had listed the wrong IMEI on your claim form and as the claim form is a legal binding document, this discrepancy first had to be queried with you and resolved before we could advise on the outcome of your claim.
I am sorry if the process or terms of the policy have infuriated you; however the underwriter needs to ensure that you are claiming on an insured device; and they need to uphold the terms and conditions outlined in the policy.
Please be advised that the above complaint will also be submitted for review and feedback will be supp**** upon completion of the review.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***