LM
Loita M
1 reviews | Active since Jun 2018
04 Mar 2019, 09:36
Worst Ever.
The worst Service Provider! Anybody who is insured with MTN pinnacle marketing please do yourself a favour and insure elsewhere.
I have been speaking to the call centre supervisors/managers and they keep telling me stories. I was supposed to have received my phone replacement today (monday) or tomorrow (tuesday) but now I have phoned and i am told the phone will arrive on thursday and when i phoned again i am told it will arrive on friday. None of the customer service people know what they are talking about. They keep hiding behind iStore and their processes. I have been waiting for my phone for more than a week. Completely ridiculous.
Helpful (0)
Replies (1)0
Replies (1)24Hour Mobility Cellphone Insurance's replyOfficial
06 Mar 2019, 12:57Dear Loita Mathevula,
Thank you for bringing this to our attention. Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards, Lavona Sylvester Claims Team Leader – ***
Thank you for bringing this to our attention. Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards, Lavona Sylvester Claims Team Leader – ***
24Hour Mobility Cellphone Insurance's reply06 Mar 2019, 12:57
Official
Dear Loita Mathevula,
Thank you for bringing this to our attention. Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards, Lavona Sylvester Claims Team Leader – ***
Thank you for bringing this to our attention. Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards, Lavona Sylvester Claims Team Leader – ***
