WORST CUSTOMER SERVICE EVER!!!!!
<p>You pay for a product as well as the insurance for almost 2 years without a single claim . Then the moment you make a claim there is a problem . I provide them with all the information i could possibly get with regards to this claim proof of payment and ownership of the device and yet it is still not good enough for them to fix my phone the service ive been paying and still paying to this day though i haven't been using my phone for the past 5 months due to the damage . By far the worst service ever and they keeping giving different people to deal with that will handle my claim every time i get an email it's a different person and yet it all ends the same way in the middle of nowhere they never help me until they solve the problem they just leave me hanging and then pass me on to the next person to deal with me and so on . It is as if they are doing everything that they can to make it seem like it's my fault that they are unable help me but its clearly their incompetence and lack of good customer care and service. They make as if that they are doing me a favour ayet i've been paying for their service which they have completely failed to deliver .</p>
Dear Khanyiso Makubalo,
Thank you for bringing your concerns to our attention.
I am sorry that you haven't been able to use the handset for 5 months - I do see that the date of damage is 23/10/2016; however we only received your claim form 14/12/2016 and couldn't proceed as there was outstanding info on the claim.
Please be advised that before the underwriter can advise on the outcome of a claim - all relevant info required for the claim needs to be obtained and the underwriter will proceed to request this info from you should they deem it necessary for the assessment of the claim.
The above complaint will however be escalated to management at the underwriters office for review and feedback will be supp**** by their offices upon completion thereof.
Kind Regards,
Chanel du Plessis
Claims Supervisor ***)
Dear Khanyiso Makubalo,
Thank you for bringing your concerns to our attention.
I am sorry that you haven't been able to use the handset for 5 months - I do see that the date of damage is 23/10/2016; however we only received your claim form 14/12/2016 and couldn't proceed as there was outstanding info on the claim.
Please be advised that before the underwriter can advise on the outcome of a claim - all relevant info required for the claim needs to be obtained and the underwriter will proceed to request this info from you should they deem it necessary for the assessment of the claim.
The above complaint will however be escalated to management at the underwriters office for review and feedback will be supp**** by their offices upon completion thereof.
Kind Regards,
Chanel du Plessis
Claims Supervisor ***)