SN
Sihle N

1 reviews | Active since May 2016

02 Mar 2017, 09:42

Worst call centre service

<p>I have been calling the company to cancel my mobile insurance for the past 3 days. I have to wait on the phone for more than 25minutes untill i surrender the call. You get told it will take 7 min to answer your call and you're caller number 1.. waited and later on I'm informed I'll have to wait again for 9minutes. to get help i waited for 28 minutes</p>

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply03 Mar 2017, 11:31
Official

Dear Sihle Ndzimbomvu ,

I am truly sorry about the long waiting times in the Call Queue. Please find that our Call volumes are extremely high.

Please find that I have noted that your MTN Insurance Policy has been Cancelled.

Kind Regards

Marcha Prinsloo

Queries Manager