1 reviews | Active since May 2016
Worst call centre service
<p>I have been calling the company to cancel my mobile insurance for the past 3 days. I have to wait on the phone for more than 25minutes untill i surrender the call. You get told it will take 7 min to answer your call and you're caller number 1.. waited and later on I'm informed I'll have to wait again for 9minutes. to get help i waited for 28 minutes</p>
Dear Sihle Ndzimbomvu ,
I am truly sorry about the long waiting times in the Call Queue. Please find that our Call volumes are extremely high.
Please find that I have noted that your MTN Insurance Policy has been Cancelled.
Kind Regards
Marcha Prinsloo
Queries Manager
Dear Sihle Ndzimbomvu ,
I am truly sorry about the long waiting times in the Call Queue. Please find that our Call volumes are extremely high.
Please find that I have noted that your MTN Insurance Policy has been Cancelled.
Kind Regards
Marcha Prinsloo
Queries Manager
