World Class Service & going beyond the call of duty

<p>My cell phone is currently insured by Pinnacle Marketing (through MTN), and I had a claim that I processed earlier in the month. Pinnacle Marketing has a huge backlog of claims that was handed over from MTN beginning if Dec 2017, so I had some problems getting my claim through to the assessors. I called into the call centre, and Rene du Plessis assisted me. Even though Rene doesn't work in the claims processing division, she took it on herself to find the relevant assessors, and personally get my query to them. My insurance claim was resolved within a day because of Rene. Rene is one of the fiendliest persons I have dealt with, and set my mind at ease that she was going to sort it out for me. Rene understands customer service, and how to manage expectations. Its clear that Rene, and the Pinnacle Marketing team are willing to go the distance. After sending through my recommendation to Rene's man ager, Carl Smyth, the MD of Pinnacle Marketing called me to thank me for the recommendation, and went further to send the thanks to Rene, and cc in the entire Pinnacle Groups employees. This is leadership, and company culture that is much needed in todays workplace. Brilliant is all I can say. Thanks Pinnacle Marketing.</p>