1 reviews | Active since Jan 2017
Why do we even pay for insurance if they look for any reason not to pay?????
<p>I haven't used my phone for a while and it has been laying in the draw but I still used the number and when I charged it to use it again I dropped it and cracked the screen. Now Pinnacle Marketing that has taken over mtn insurance refuses to pay for the phone because the date the phone was last used does not match the date that the sim was last used. What absolute bull**** is that. If I am paying insurance and paying for the phone what does it matter if I use it or not? It is me that is paying. </p> <p> </p> <p>I have never heard such a load of bull in my life. </p>
Dear MicciB,
Thank you for bringing your concerns to our attention.
Please be advised that Pinnacle Marketing is the broker for MTN Insurance and Monitor is the underwriter who processes the claim.
With reference to your claim been declined due to usage - as per the terms of the policy - please note the following:
EXCLUSIONS - The Insurer shall not be liable for: Loss of or damage to the Equipment whilst it is being used in conjunction with any other MSISDN unless authorized by the Administrator and such authorization has been noted in the policy.
As the date of incident was 16/01/2017 and the handset was last used 16/10/2016 as per MTN's usage system - the claim was subsequently declined. Please note the underwriter is bound by the terms and conditions of the policy and need to adhere to it as such.
As you advise that the reason no recent usage reflects is due to you not using the handset for a while - I will escalate the above complaint to management at the underwriters office for review.
Feedback will be supp**** by their offices directly upon completion of the review.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear MicciB,
Thank you for bringing your concerns to our attention.
Please be advised that Pinnacle Marketing is the broker for MTN Insurance and Monitor is the underwriter who processes the claim.
With reference to your claim been declined due to usage - as per the terms of the policy - please note the following:
EXCLUSIONS - The Insurer shall not be liable for: Loss of or damage to the Equipment whilst it is being used in conjunction with any other MSISDN unless authorized by the Administrator and such authorization has been noted in the policy.
As the date of incident was 16/01/2017 and the handset was last used 16/10/2016 as per MTN's usage system - the claim was subsequently declined. Please note the underwriter is bound by the terms and conditions of the policy and need to adhere to it as such.
As you advise that the reason no recent usage reflects is due to you not using the handset for a while - I will escalate the above complaint to management at the underwriters office for review.
Feedback will be supp**** by their offices directly upon completion of the review.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***