1 reviews | Active since Feb 2017
What a waste
<p>I send my claim form in on the 3rd January 2017 with all the documents they needed, The mail sent back to me told me that they will get back to me in 3-5 working days. 5 days went by and i complained about it and then Ruark Jewels mailed me from Pinnacle Marketing saying if i can send my claimsdocuments to him, he can assist me. I sent them through and he was quiet helpful at first. Then i got sent to Musa Ntshapheka and every week since then I've been mailing Ruark for feedback so that i know whats going on but instead he can refer me to Musa Ntshapheka without an explaination. I sent my last mail to him last week Friday 10th Febuary 2017 and yet again I got sent to Tamsyn Schepers and Musa Ntshapheka. Its been more than a month. This service is pathetic. I'm paying insurance for what? I will definately cancel my insurance at this place. It's the 16th Febuary 2017 and still absolutely no feedback has been given.</p>
Good Afternoon
Thank you for bringing this complaint to our attention,
As the broker we do not process the claim hence we have to escalate the matter to the underwriter for assistance.
Musa and Tamsyn both work for the underwriter.
I will escalate this matter to management at the underwriters office and request that feedback be given urgently.
Kind Regards
Megan Hope
Claims Manager- Pinnacle Marketing
Good Afternoon
Thank you for bringing this complaint to our attention,
As the broker we do not process the claim hence we have to escalate the matter to the underwriter for assistance.
Musa and Tamsyn both work for the underwriter.
I will escalate this matter to management at the underwriters office and request that feedback be given urgently.
Kind Regards
Megan Hope
Claims Manager- Pinnacle Marketing