1 reviews | Active since May 2017
What a trash service!!!!!! Cellphone returned not repaired
<p>My iphone 6 had a problem with the screen and it was taken for repairs last week wednesday (10/05/2017) but to my suprise it was returned back yesterday (18/05/2017) with the same problem and nothing had been done. I immediatly called your office and spoke to a guy called Warren and he said they will phone me back and up to now i havent received a call or received any feedback from you guys.</p> <p>Now i am stuck with a device that is not operating WHAT AN INVONNIENCE!!!!!!!!</p> <p>I am angry, irriatated and disgusted i mean i spent the whole week without my phone and it is back but still not repaired.</p>
Good Day Trust Maake,
Thank you for bringing this matter to our attention.
We are very sorry for all of the frustration caused as this is not the kind of service we expect our clients to receive.
Please be advised that I have escalated this matter to management at the underwriter’s office for review and investigation.
Please expect feedback from their office with regards to the repair recall.
We appreciate your feedback provided as only through customer feedback such as the above can we address and improve service issues.
Kind Regards
Lavona Sylvester
Claims Team Leader - Complaints
***
Good Day Trust Maake,
Thank you for bringing this matter to our attention.
We are very sorry for all of the frustration caused as this is not the kind of service we expect our clients to receive.
Please be advised that I have escalated this matter to management at the underwriter’s office for review and investigation.
Please expect feedback from their office with regards to the repair recall.
We appreciate your feedback provided as only through customer feedback such as the above can we address and improve service issues.
Kind Regards
Lavona Sylvester
Claims Team Leader - Complaints
***
Hi
I am seriously frustrated now my device was collected last week thursday and i have been communicating with the underwriters since Monday promising me that my device will be available on tuesday but its thursday now i still have nothing.
I am dissapointed by the service i am getting from you, infact i will never ever recommend the insurance to anyone and i am considering terminating my contract with you guys as soon as possible you dont value your customers.
Its been over 2 weeks now without a phone but i am always up to date with my monthly premium wooow
Hi
I am seriously frustrated now my device was collected last week thursday and i have been communicating with the underwriters since Monday promising me that my device will be available on tuesday but its thursday now i still have nothing.
I am dissapointed by the service i am getting from you, infact i will never ever recommend the insurance to anyone and i am considering terminating my contract with you guys as soon as possible you dont value your customers.
Its been over 2 weeks now without a phone but i am always up to date with my monthly premium wooow