1 reviews | Active since Apr 2017
Waited a week for them to collect a damaged phone under insurance
<p>It has been a week and nothing has happened with my device!</p> <p>It hasn't even been collected, nevermind repaired.</p> <p>No-one has phoned to explain the delay nor have they kept me in the loop.</p> <p>Please have this resolved as soon as possible.</p>
Dear Trevor Mephius,
Thank you for bringing this to our attention.
Please be advised that the above complaint has been escalated to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Trevor Mephius,
Thank you for bringing this to our attention.
Please be advised that the above complaint has been escalated to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
So the situation just keeps getting worse. I recieved my phone back on the 26th April. The first thing I noticed is the colours on the screen are definitely not what they used to be, as they are washed out and faded. I cannot even see the screen when I wear polarized sunglasses, any other iPhone has a visible screen wearing these sunglasses.
This is certainly not an authentic screen replacement. What's worse is the phone is continously crashing and rebooting (I assume the firmware in the phone does not accept this pirate screen). Apart from the cracked screen, the phone was working perfectly fine before I sent it.
I urge that Pinnacle Marketing either fit an authentic screen or they replace my phone entirely.
So the situation just keeps getting worse. I recieved my phone back on the 26th April. The first thing I noticed is the colours on the screen are definitely not what they used to be, as they are washed out and faded. I cannot even see the screen when I wear polarized sunglasses, any other iPhone has a visible screen wearing these sunglasses.
This is certainly not an authentic screen replacement. What's worse is the phone is continously crashing and rebooting (I assume the firmware in the phone does not accept this pirate screen). Apart from the cracked screen, the phone was working perfectly fine before I sent it.
I urge that Pinnacle Marketing either fit an authentic screen or they replace my phone entirely.
Good Afternoon,
Thank you for the information provided.
Please be advised that this matter has been escalated to the underwriters department for investigation.
Feedback will be supp**** once the investigation has been completed.
Thank you for bringing this matter to our attention.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing
***
Good Afternoon,
Thank you for the information provided.
Please be advised that this matter has been escalated to the underwriters department for investigation.
Feedback will be supp**** once the investigation has been completed.
Thank you for bringing this matter to our attention.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing
***
So the saga continues...
7 weeks later, phone back and forth 3 times, and I still have a phone that doesn't function properly!
The phone has been received back and I can definitely see the fitted screen is of better quality, but the phone occasionally freezes and the screen is unresponsive. Where as before the phone would crash.
This is unacceptable. This phone has gone back and forth 3 times and this will be the 4th.
If it is uneconomical or impossible to repair, I demand a new phone replaces this one.
At the moment I am inbetween 2 phones, which is a pain as information, apps and contacts are all over the place.
So the saga continues...
7 weeks later, phone back and forth 3 times, and I still have a phone that doesn't function properly!
The phone has been received back and I can definitely see the fitted screen is of better quality, but the phone occasionally freezes and the screen is unresponsive. Where as before the phone would crash.
This is unacceptable. This phone has gone back and forth 3 times and this will be the 4th.
If it is uneconomical or impossible to repair, I demand a new phone replaces this one.
At the moment I am inbetween 2 phones, which is a pain as information, apps and contacts are all over the place.
Dear Trevor Mephius,
Thank you for bringing this to our attention. I am very sorry to hear of the difficulty you have experienced.
Please be advised that the above complaint has been escalated to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Lavona Sylvester
Claims Team Leader - Complaints
***
Dear Trevor Mephius,
Thank you for bringing this to our attention. I am very sorry to hear of the difficulty you have experienced.
Please be advised that the above complaint has been escalated to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Lavona Sylvester
Claims Team Leader - Complaints
***