very upset
<p>I'm very upset due to the reason that I laid a complaint about 2 weeks ago regarding my Samsung device...yourll had my device over 6 months and when I did receive it..it was working fine uptill 2 days ago it just shut off and refuse to come on again. Now what am I suppose to do because when I went into a mtn branch they telling me have to book it in again , so does that mean I have to wait another 6 months before I can actually use my device. ..and as I said before I hardly used my phone because it was booked in for so long.please tell me what are yourll gonna do </p>
Dear Delene Harding,
Thank you for bringing this matter to our attention. We are very sorry to hear of the difficulty experienced.
Please be advised that I have escalated this matter to management at the underwriter for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Lavona Sylvester
Claims Team Leader – ***
Dear Delene Harding,
Thank you for bringing this matter to our attention. We are very sorry to hear of the difficulty experienced.
Please be advised that I have escalated this matter to management at the underwriter for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Lavona Sylvester
Claims Team Leader – ***