MS
Mmatshepo S
1 reviews | Active since Mar 2011
04 Jun 2015, 14:59
Very poor service
I took this insurance when it was part of MTN. I only became aware that it was no longer with MTN when I wanted to make a claim. With insurances affiliated with MTN, when your phone is to be replaced one could choose the phone they want and pay the difference if it cost more than the phone insured. <br> <br> I feel that MTN should have made customers aware of the separation so that we can decide whether we want to continue with the insurance or look for something else. Now we have to wait for their courier to come collect or deliver, when we could be going to the nearest MTN branch.<br> <br> This is my first claim with you and I know that I don't want to deal with you ever again.
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Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
04 Jun 2015, 16:38Hello Letloks,
Thank you for bringing the above complaint to our attention.
Please be advised that the policy wording states:
In the event that the MOBILE DEVICE
ii) Is replaced by your Insurer, they agree to replace the MOBILE DEVICE with the same MAKE and MODEL as the insured MOBILE DEVICE unless the same MAKE and/or MODEL is no longer available. The insurer will then replace with a MOBILE DEVICE of the same value and similar functions as the original MOBILE DEVICE at the time of loss.
the policy has not changed and has never been linked to your MTN contract.
It is unfortunate that replacements can no longer be done through the MTN store. I can however assure you that the underwriter will ensure that your claims is finalized as swiftly as possible using the over night courier service.
Kind Regards
Megan Hope
***
Thank you for bringing the above complaint to our attention.
Please be advised that the policy wording states:
In the event that the MOBILE DEVICE
ii) Is replaced by your Insurer, they agree to replace the MOBILE DEVICE with the same MAKE and MODEL as the insured MOBILE DEVICE unless the same MAKE and/or MODEL is no longer available. The insurer will then replace with a MOBILE DEVICE of the same value and similar functions as the original MOBILE DEVICE at the time of loss.
the policy has not changed and has never been linked to your MTN contract.
It is unfortunate that replacements can no longer be done through the MTN store. I can however assure you that the underwriter will ensure that your claims is finalized as swiftly as possible using the over night courier service.
Kind Regards
Megan Hope
***
24Hour Mobility Cellphone Insurance's reply04 Jun 2015, 16:38
Official
Hello Letloks,
Thank you for bringing the above complaint to our attention.
Please be advised that the policy wording states:
In the event that the MOBILE DEVICE
ii) Is replaced by your Insurer, they agree to replace the MOBILE DEVICE with the same MAKE and MODEL as the insured MOBILE DEVICE unless the same MAKE and/or MODEL is no longer available. The insurer will then replace with a MOBILE DEVICE of the same value and similar functions as the original MOBILE DEVICE at the time of loss.
the policy has not changed and has never been linked to your MTN contract.
It is unfortunate that replacements can no longer be done through the MTN store. I can however assure you that the underwriter will ensure that your claims is finalized as swiftly as possible using the over night courier service.
Kind Regards
Megan Hope
***
Thank you for bringing the above complaint to our attention.
Please be advised that the policy wording states:
In the event that the MOBILE DEVICE
ii) Is replaced by your Insurer, they agree to replace the MOBILE DEVICE with the same MAKE and MODEL as the insured MOBILE DEVICE unless the same MAKE and/or MODEL is no longer available. The insurer will then replace with a MOBILE DEVICE of the same value and similar functions as the original MOBILE DEVICE at the time of loss.
the policy has not changed and has never been linked to your MTN contract.
It is unfortunate that replacements can no longer be done through the MTN store. I can however assure you that the underwriter will ensure that your claims is finalized as swiftly as possible using the over night courier service.
Kind Regards
Megan Hope
***