Very poor and unsatisfactory service experience

How can you have only 3 dispatch points in 2 provinces meanwhile you are servicing 9 provinces. I have submitted a claim and I am told that my device would take more than the delivery date because it has been dispatched to one of the dispatch points in KZN yet I am in Cape Town, knowing well of the situation that KZN is currently facing.

Also, I spoke with consultant named Lizelle, who was so rude over a phone phone call (still waiting for the recording). She gave me wrong information and I requested to speak to her superior bout the delivery date. She said the delivery date were between 3 - 7 working day. I then spoke to Nqobile, who advised me that the delivery dates were between 1 - 5 working days. So at this point, I am not sure which one is the correct delivery timeframe. It's even difficult to reach their team leads. very poor service I have ever experienced in my life. I am even thinking of cancelling the insurance because clearly you do not cater for people who are in other provinces besides KZN and GP.