1 reviews | Active since Aug 2015
VERY ANGRY!!!!!
Been calling this insurance company everyday for two weeks for feed back of which I don't understand to why must I be the one calling them. Jabu Buthelezi was very rude and ARROGANT to me when I spoke to her about my claim. She sends emails to wrong people and have the guts to come tell me that at my work place they said they don't know me as I wrote the number on the form. I requested proof that this consultant actually called me and I was told to wait for 72 hours. The team leader didn't even come back to me and tell me whats going on. If this is the way 24 hour mobility consultants treat their customers then its extremely horrible. I believe when you dealing with customers you have to sympathize with them. The only thing they know is to say \YES MA'M"to every question I ask. What service is this that they giving to customers"
I am sorry to hear of this, but I thank you for bringing the matter to our attention.
I have checked on the system and it shows that the Team Leader, Vashti, spoke to you 21/08/2015 regarding your claim and prior to this, we have been attempting to contact you on the details provided on the claim form, but have been unsuccessful.
Please be advised that I will however escalate the above complaint through to management at the underwriters office for further investigation into the service provided to you.
I will also request for you to be contacted with further feedback regarding the replacement of your handset
In the interim, please feel free to contact me should you have any queries
Kind Regards,
Chanel du Plessis
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I am sorry to hear of this, but I thank you for bringing the matter to our attention.
I have checked on the system and it shows that the Team Leader, Vashti, spoke to you 21/08/2015 regarding your claim and prior to this, we have been attempting to contact you on the details provided on the claim form, but have been unsuccessful.
Please be advised that I will however escalate the above complaint through to management at the underwriters office for further investigation into the service provided to you.
I will also request for you to be contacted with further feedback regarding the replacement of your handset
In the interim, please feel free to contact me should you have any queries
Kind Regards,
Chanel du Plessis
***