Utterly disgusting service

<p>I swear since these guys took over MTN's insurance admin, they contracted whatever disease MTN was suffering from. You'd swear I'm the only customer who has 3 phones insured with them. When I had to claim, it was an endless scenario of a hot potato as I was sent from this person to the next and my claim being endlessly "escalated". Now it's been 43 days since I submitted a claim <br />(16 April) and there's been no response despite promises of escalation and this and that, all the while, they debit my account promptly every month. You know your service provider sucks when you have to complain about their complaints management. My policy has been so severly *****ed that I have no idea what I'm paying for and I have to keep providing them with information that they should already have. I'm scared I'll be told that my phones aren't really mine. If only you guys can be this terrible at premium collection, at least it will balance things out. Someone please sort this issue out before I have to go to the ombuds AGAIN. Seeing as how you people only respond to threats, bad reviews and shouting .</p>