1 reviews | Active since Dec 2016
UNRESOLVED CLAIM!!! WHY ARE YOU IGNORING MY EMAILS???
<p>This useless company just ignores your emails. My claim hasn't been approved or rejected, it seems it is just being ignored.</p>
Dear Michael Pepper,
Thank you for raising your concerns with us.
Please be advised that we have received your claim form for the handset that does not switch on; however as this is a peril that is not covered under the policy (manufacturing software defect) - the matter has been redirected to the supplier for further assistance with the warranty related issue.
The above complaint will also be escalated to the underwriter for further investigation/review and escalation as they liaise with the supplier.
Feedback will be provided upon completion of the investigation/review.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Michael Pepper,
Thank you for raising your concerns with us.
Please be advised that we have received your claim form for the handset that does not switch on; however as this is a peril that is not covered under the policy (manufacturing software defect) - the matter has been redirected to the supplier for further assistance with the warranty related issue.
The above complaint will also be escalated to the underwriter for further investigation/review and escalation as they liaise with the supplier.
Feedback will be provided upon completion of the investigation/review.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***