ZV
Zinzi V
1 reviews | Active since Nov 2014
08 Jul 2015, 10:53
UNRELIABLE
I have an insurance with them..firstly they didnt fix my other phone when it was broken..now when I lost the other one which I suspect I forgot at the ATM they still dont want to pay for it..If an insurance doesnt cover fore forgeting my phone whether its in a taxi or ATM thewhwhat is it for? These people have been giving me problems since my first claim but they never faieverydebit my money every month
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Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
08 Jul 2015, 15:17Hello ZinziV,
Thank you for bringing the above to our attention.
The current claim was declined as it was left unattended in a public area. Please be advised that the policy wording states the following:
*At all times you must take reasonable steps to safeguard the MOBILE DEVICE from loss, damage or theft.
Please note that the following is not covered under the policy:
*Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
Unfortunately due the above mentioned not being adhered to the underwriter has declined the claim.
If you feel that you have been treated unfairly, please contact the Short-Term Insurance Ombudsman on *** or ***
Kind regards,
Ruark Jewell
***
Thank you for bringing the above to our attention.
The current claim was declined as it was left unattended in a public area. Please be advised that the policy wording states the following:
*At all times you must take reasonable steps to safeguard the MOBILE DEVICE from loss, damage or theft.
Please note that the following is not covered under the policy:
*Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
Unfortunately due the above mentioned not being adhered to the underwriter has declined the claim.
If you feel that you have been treated unfairly, please contact the Short-Term Insurance Ombudsman on *** or ***
Kind regards,
Ruark Jewell
***
24Hour Mobility Cellphone Insurance's reply08 Jul 2015, 15:17
Official
Hello ZinziV,
Thank you for bringing the above to our attention.
The current claim was declined as it was left unattended in a public area. Please be advised that the policy wording states the following:
*At all times you must take reasonable steps to safeguard the MOBILE DEVICE from loss, damage or theft.
Please note that the following is not covered under the policy:
*Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
Unfortunately due the above mentioned not being adhered to the underwriter has declined the claim.
If you feel that you have been treated unfairly, please contact the Short-Term Insurance Ombudsman on *** or ***
Kind regards,
Ruark Jewell
***
Thank you for bringing the above to our attention.
The current claim was declined as it was left unattended in a public area. Please be advised that the policy wording states the following:
*At all times you must take reasonable steps to safeguard the MOBILE DEVICE from loss, damage or theft.
Please note that the following is not covered under the policy:
*Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
Unfortunately due the above mentioned not being adhered to the underwriter has declined the claim.
If you feel that you have been treated unfairly, please contact the Short-Term Insurance Ombudsman on *** or ***
Kind regards,
Ruark Jewell
***