MN
Mantombi N
1 reviews | Active since Feb 2014
11 Feb 2016, 10:02
unreasonable
I took out an phone insurance with the company, from 2013 till now. My phone has been ****** & to my surprise I am told they will not replace it because I was using a different number to what they have on the system. When I took out the insurance I was not informed that when I use another SIM Card on the device, I should inform the company. They claiming that they did send an SMS on the 23rd September but I did not get it. I feel treated unfairly. I never once never paid my premiums but now because I lost my phone I am treated this way. What surprises me they say they have 1 number from me but I got an SMS from them informing me that the consultant will contact me about my claim
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24Hour Mobility Cellphone Insurance's replyOfficial
11 Feb 2016, 11:55Hello ntshanme15,
Thank you for bringing the above to our attention.
As you have been advised the claim has been declined for the number listed on the policy schedule not being used in the device at the date of the incident. The policy wording states:
SPECIAL NOTE APPLICABLE TO ALL SECTIONS OF THE POLICY:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
As the number on the policy was the only contact number provided, all SMS communication was send to that number including your policy documents.
I will email you in regards to this to see how we can take the matter further for you as i see that you have been using a different number since inception of the policy.
Once again, thank you for bringing the above to our attention.
kind regards,
Ruark Jewell
***.
Thank you for bringing the above to our attention.
As you have been advised the claim has been declined for the number listed on the policy schedule not being used in the device at the date of the incident. The policy wording states:
SPECIAL NOTE APPLICABLE TO ALL SECTIONS OF THE POLICY:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
As the number on the policy was the only contact number provided, all SMS communication was send to that number including your policy documents.
I will email you in regards to this to see how we can take the matter further for you as i see that you have been using a different number since inception of the policy.
Once again, thank you for bringing the above to our attention.
kind regards,
Ruark Jewell
***.
24Hour Mobility Cellphone Insurance's reply11 Feb 2016, 11:55
Official
Hello ntshanme15,
Thank you for bringing the above to our attention.
As you have been advised the claim has been declined for the number listed on the policy schedule not being used in the device at the date of the incident. The policy wording states:
SPECIAL NOTE APPLICABLE TO ALL SECTIONS OF THE POLICY:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
As the number on the policy was the only contact number provided, all SMS communication was send to that number including your policy documents.
I will email you in regards to this to see how we can take the matter further for you as i see that you have been using a different number since inception of the policy.
Once again, thank you for bringing the above to our attention.
kind regards,
Ruark Jewell
***.
Thank you for bringing the above to our attention.
As you have been advised the claim has been declined for the number listed on the policy schedule not being used in the device at the date of the incident. The policy wording states:
SPECIAL NOTE APPLICABLE TO ALL SECTIONS OF THE POLICY:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
As the number on the policy was the only contact number provided, all SMS communication was send to that number including your policy documents.
I will email you in regards to this to see how we can take the matter further for you as i see that you have been using a different number since inception of the policy.
Once again, thank you for bringing the above to our attention.
kind regards,
Ruark Jewell
***.