UNFAIRLY TREATED

My phone stopped last year, it experienced charging problems and would only charge with one charge for a short period. I called in the problem and I was told to contact my network provider, which in turn told me they offered cellphone insurance and it would be the liability of the insurance company to determine the problem so they can't help me. I then called back 24hr mobility with the news and I was sent to my cell phone manufacturing company, they too were sending me from pillar to post as they didn't have a technician to look at the phone and I was told to go to the major store somewhere. I called in again with these news and I was told I couldn't be assisted. It's definitely not fair for the company to say I should send my phone elsewhere so they detect what the problem with the phone is. It's been nearly a year with a faulty phone and no help from 24hr mobility. When I asked to cancel my contract they were more than happy to that. I have to say I am not pleased with how my case was handled. The services I was provided with from the company were very dissatisfactory after being a loyal customers for years I must say I am left highly disappointed.