AN
Ali N
1 reviews | Active since Oct 2015
06 Oct 2015, 09:44
Unfair treatment
My cell phone was ****** and they declined my claim. However their contract stipulates that they cover theft, loss and damage. that's a fat lie. Had to buy a new phone but I had insurance. Will never recommend them to anyone or utilise their services Unhappy customer. <div><br></div><div><em>(Report edited by Hellopeter.com)</em></div>
Helpful (0)
Replies (1)0
Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
06 Oct 2015, 11:29Hello alisimon1,
Thank you for bringing your concerns to our attention.
please be advised that the underwriter is bound by the terms of the policy and can only approve a claim in the event that all obligations of the policy have been met and the peril which has occurred is in fact covered by the policy.
Please be advised that the policy wording clearly states that the handset will not be covered for theft when left unattended in a public area, office mall or social occasion, As your handset was left unattended and exposed for easy removal in your office, the insurer is unable to provide cover for the theft.
Should you feel unfairly treated you are welcome to approach the short term insurance ombudsman who is there to ensure fair business practice.
Kind regards
Megan Hope
***
Thank you for bringing your concerns to our attention.
please be advised that the underwriter is bound by the terms of the policy and can only approve a claim in the event that all obligations of the policy have been met and the peril which has occurred is in fact covered by the policy.
Please be advised that the policy wording clearly states that the handset will not be covered for theft when left unattended in a public area, office mall or social occasion, As your handset was left unattended and exposed for easy removal in your office, the insurer is unable to provide cover for the theft.
Should you feel unfairly treated you are welcome to approach the short term insurance ombudsman who is there to ensure fair business practice.
Kind regards
Megan Hope
***
24Hour Mobility Cellphone Insurance's reply06 Oct 2015, 11:29
Official
Hello alisimon1,
Thank you for bringing your concerns to our attention.
please be advised that the underwriter is bound by the terms of the policy and can only approve a claim in the event that all obligations of the policy have been met and the peril which has occurred is in fact covered by the policy.
Please be advised that the policy wording clearly states that the handset will not be covered for theft when left unattended in a public area, office mall or social occasion, As your handset was left unattended and exposed for easy removal in your office, the insurer is unable to provide cover for the theft.
Should you feel unfairly treated you are welcome to approach the short term insurance ombudsman who is there to ensure fair business practice.
Kind regards
Megan Hope
***
Thank you for bringing your concerns to our attention.
please be advised that the underwriter is bound by the terms of the policy and can only approve a claim in the event that all obligations of the policy have been met and the peril which has occurred is in fact covered by the policy.
Please be advised that the policy wording clearly states that the handset will not be covered for theft when left unattended in a public area, office mall or social occasion, As your handset was left unattended and exposed for easy removal in your office, the insurer is unable to provide cover for the theft.
Should you feel unfairly treated you are welcome to approach the short term insurance ombudsman who is there to ensure fair business practice.
Kind regards
Megan Hope
***